Orders are sent out very quickly and your order may have already been packaged, in which case we will not be able to help. Please contact us as soon as possible and we'll let you know your options. 

Keep in mind we will do our best to catch and edit mistakes on orders before they are sent out. However, we are not responsible for replacing orders sent to the incorrect address, so please be careful to fill in your information correctly. 

Most orders are packaged and dropped off with the carrier within 24 hours of the order being placed. You will receive an email with tracking information for your package when your order has shipped.

Occasionally USPS becomes overwhelmed and shipping takes longer than we anticipated. Unfortunately, we are unable to assist with packages once they have been dropped off with USPS. Please contact your local post office for more assistance if your package is delayed or has been lost.

If you purchased Shipping Protection, you are eligible for a replacement on lost or stolen items. Please reach out to our team at hello@altairthelabel.com for assistance.

Please email us at hello@altairthelabel.com and we'll be happy to fix the mistake!

When you email us, please include:

1. Your order number.

2. The item you are are missing.

Please email us at hello@altairthelabel.com and we'll be happy to fix the mistake!

When you email us, please include:

1. Your order number.

2. The item you are are missing.

3. The item (if any) that you received by mistake.

We do our best to ensure all our loungewear items meet our high quality standards, but occasionally we miss a damaged or defective item. Please submit a return or exchange request through our returns and exchanges portal found here.

When you submit your return or exchange, please include:

1. Your order number.

2. The item that was damaged or defective.

3. Photos of the item that was damaged or defective.

We want you to have a piece that you love, so we happily offer free exchanges on all U.S. orders! Loungewear items can be exchanged for the same item in a different size, the same item in a different color or for a completely different item.

Keep in mind that only the first exchange is free. The customer is responsible for shipping expenses on any additional exchanges. 

Items marked as "Final Sale" are not eligible for exchange. 

Click the link below to begin an exchange!

Request an Exchange

You are welcome to exchange as many times as you'd like, however, keep in mind that only the first exchange is free. The customer is responsible for shipping expenses on any additional exchanges. 

Yes! We offer exchanges for the same item in a different size, the same item in a different color, or a completely different item. Please note that if you do choose to exchange for a completely different item, there may be a price difference that has to be accounted for.

International customers are welcome to make exchanges, however, customers will be responsible for return shipping expenses.

Please click the link for details on international exchanges!

International Exchanges

If ANY of the criteria are not met, no refund will be issued/exchange will not be processed. The item will not be returned to the customer. Returns and exchanges MUST be initiated through our return portal. If they are not initiated through the link, our warehouse will have no record of the return and cannot process it. You will NOT be refunded. 

*NO EXCEPTIONS*

Returns and exchanges must be initiated and postmarked within 30 DAYS of the order being shipped. If it has been longer than 30 days, your return will NOT be accepted. 

Items must be in ORIGINAL CONDITION, which means:

• Tags are still attached and are not damaged.
• It is free of any deodorant or makeup marks.
• It has NOT been worn (without undergarments or for an extended period of time), washed, snagged, stained, dyed, altered, or damaged in any way.

Items marked as "Final Sale" or part of Warehouse Sales cannot be returned or exchanged.

Click the link below to begin a return!

Request a Return

U.S. customers will be charged a flat rate of $7.99 for return shipping that will be deducted from their refund.

International customers will be charged the exact cost of return shipping that will be deducted from their refund.

We do not charge any additional return or restock fees.

Returns will be processed within 5-7 days of receipt. Refunds can only be issued to the original form of payment and usually take 3-5 business days to show on your account.

International customers are welcome to make returns.

Please click the link for details on international returns!

International Returns

U.S. ORDERS

Standard Shipping is a flat rate $7.99 and takes 5-8 business days for your order to arrive. However, all orders over $100 receive FREE standard shipping!

We also offer Priority U.S. Shipping for $15.99, which takes 3-4 business days to arrive. 

CANADA

Shipping is the exact cost of the package and takes 10-28 business days to arrive. 

ALL OTHER INTERNATIONAL SHIPPING

Shipping is the exact cost of the package and takes 10-28 business days to arrive. 

Due to global supply chain challenges, shipping times could be longer than usual.

Yes, we offer free shipping on all U.S. orders over $100!

Yes, we ship our products all over the globe.

The customer is responsible for covering the cost of shipping on international orders and international returns. 

Please note that free shipping is not applicable for international orders.

Shipping Protection is optional shipping insurance that guarantees that we will replace any order that is lost or stolen. We highly recommend adding shipping protection to your order so we can easily resolve any issues!

Our office is located near Phoenix, Arizona!

The warehouse where our orders are shipped from is located near Dallas, Texas.

Our team works Monday through Friday, 9am-5pm. Emails are typically responded to within 24 hours or less during business days. 

At this time we do not have a customer service phone number.

However, our responsive customer service team works Monday through Friday, 9am-5pm. Emails are typically responded to within 24 hours or less during business days. 

We have several resources that will help you pick the best size!

1. Check out our fit guide here.

2. Be sure to check out the individual inseam guides on each shorts or pants product! These can be found under the product descriptions.

If you're still struggling to decide, feel free to reach out to our team at hello@altairthelabel.com and we'll be happy to help you in any way we can!

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.